Terms and Conditions of Service

This agreement ("Agreement") outlines the terms and conditions between you ("Customer") and Cheetah Can, LLC ("Cheetah Can," "we," or "us") regarding the use of our trash can management service. By subscribing to or using our services, you agree to these Terms and Conditions. If you do not agree, please do not use our service.

“Can Movers” is a term that means persons who are employed or contracted by Cheetah Can, LLC to provide Cheetah Can trash can management services.

 

1. Service Description

Cheetah Can provides trash and recycling can management services, including moving cans to the street curb for collection and returning them to a designated location on your property. Services are provided based on the number of weekly trash service days at your property:

• One service day = 2 visits/week

• Two service days = 4 visits/week

 

2. Pricing & Plans

• One-Time Visit: $25 (includes taking cans to the curb and returning them once in a single week)

• Monthly Plan (2 cans): $40/month — Includes 2 weekly visits (1 take-out, 1 return) for 2 cans

• Monthly Plan (4 cans): $65/month — Includes 2 weekly visits (1 take-out, 1 return) for 4 cans

Pricing includes regular scheduled service only. Additional services (e.g., overflow trash handling or on-demand pickups) may incur additional charges.

Change in Price
While we strive to maintain fair and competitive pricing, certain cost factors may be outside of our control. If Cheetah Can needs to adjust the monthly service fee, we will provide at least 60 days' written notice. You may cancel your service at any time if you do not agree with the price change. If you choose to continue, the new pricing will take effect at the start of the next billing cycle following the notice period.

 

3. Billing and Payment

• Billing occurs at the beginning of each month.

• Payments are due in advance to secure service for the month.

• All applicable sales taxes will be added to the monthly fee.

• Your service will renew automatically unless you cancel (see Section 5).

 

4. Access Requirements

By subscribing to Cheetah Can, you authorize our team to access your property solely for the purpose of moving trash and recycling cans. You agree to provide any necessary access details (gate codes, garage codes, instructions, etc.).

We are not responsible for missed service due to:

• Inaccessible cans (locked gates, blocked paths, etc.)

• Unrestrained pets

• Incorrect or missing access instructions

No credits or refunds will be provided if access is denied or blocked.

 

5. Cancellation Policy

Cancellation of your Cheetah Can service becomes effective at the time the cancellation request is submitted. To avoid charges for the upcoming billing period, cancellations must be made on a business day and at least 30 days prior to your next billing date, unless otherwise stated for special pricing agreements.

Customers receiving volume or enterprise pricing are required to provide a minimum of 90 days' notice prior to the next billing cycle. If you cancel a recurring monthly plan but still wish to continue service, it is your responsibility to arrange an alternative payment method before the next cycle begins.

If you cancel your service before the end of any applicable minimum commitment period, cancellation fees may apply. Cheetah Can reserves the right to waive cancellation fees in whole or in part at its discretion.

Upon cancellation, you will receive a cancellation confirmation number, which verifies your subscription has been ended and the property removed from service. Please save this number as proof of cancellation. Failure to enforce cancellation fees or other provisions of these Terms and Conditions on any occasion does not waive our right to enforce them in the future.

 

 

6. Safety & Property Conditions

Customers are responsible for:

• Keeping paths clear of overflowing trash

• Ensuring safe access (no aggressive pets, loose debris, or blocked gates)

• Maintaining city compliance for fencing and other safety concerns

We reserve the right to pause or cancel service if safety is at risk. No refunds will be issued in such cases.

 

7. Pets

To ensure the safety of our Can Movers and your pets, all animals must be securely contained during your scheduled service window. If our Can Mover encounters an unrestrained or aggressive pet on the property and determines that accessing the cans poses a risk, service will be skipped for that visit. We will notify you by text or email if service could not be completed due to pet-related concerns.

Cheetah Can is not liable for missed services in such cases, and no credits or refunds will be issued. It is the customer's responsibility to ensure pets are properly secured and do not obstruct access to the trash and recycling cans.

 

8. Inclement Weather & Road Closures

If weather or road conditions prevent service delivery, we will make every effort to reschedule. However, no refunds or credits will be issued for cancellations due to:

• Severe weather

• Local road closures

 

9. Sanitation & Can Conditions

Trash cans must be maintained in a reasonably sanitary condition. If a can is deemed excessively dirty or unsafe to handle, we may suspend service until the issue is resolved. You will be notified by SMS or email.

 

10. Holiday Trash Schedule Adjustments

We understand that holiday weeks can affect your property's trash pickup schedule. Cheetah Can will make every effort to adapt our service to match revised municipal trash collection days during these periods. However, since each city handles holidays differently and updates schedules inconsistently, we cannot guarantee service alignment in every instance. If we are unable to provide service due to a missed or rescheduled holiday pickup, no refunds or credits will be issued. We appreciate your patience and understanding as we navigate these seasonal changes.

 

11. Short-Term Rentals & HOAs

• HOA Compliance: Customers are responsible for complying with HOA rules. Cheetah Can will not be liable for HOA fines or violations.

• Guest Interactions: For properties used as short-term rentals, service may be skipped if our Can Movers determine that accessing the property could disturb or startle guests. We prioritize the comfort and safety of both your guests and our team, and we will not attempt service if guests are present in a way that creates an uncomfortable or unsafe situation. In these cases, no credits, refunds, or adjustments will be issued.

 

12. Garage Access

If you choose to provide access to your garage for the purpose of trash can service, you affirm that the area is free of hazards and safe to enter. Any alarms or security systems must be disabled prior to service. Cheetah Can is not responsible for disarming or resetting any security systems and cannot be held liable for any consequences resulting from systems being left unarmed.

By providing a garage code or access method, you acknowledge and agree to the following:

1. Assumption of Risk: You accept all risks associated with granting garage access.

2. Limitation of Liability: Cheetah Can is not liable for:

   • a) Missing or damaged items within the garage

   • b) Damage to the garage door, opener, or other access equipment

   • c) Situations where the garage door is left open inadvertently

We will always make best efforts to handle garage access responsibly, but cannot be held liable for access-related issues. By providing access, you accept these terms.

 

13. Overloading and Closed Lid

To promote safety for our Can Movers and to reduce the risk of injury or damage, all trash and recycling cans must not be overloaded and must have their lids fully closed, as required by most city waste guidelines. Overstuffed cans or cans with open lids can create unsafe conditions, and in such cases, service may be skipped. If we are unable to perform service due to overloading or open lids, no refunds or credits will be issued. Your attention to this helps ensure smooth and safe operations.

 

14. Overflowing Trash and Access

Please ensure that your trash cans are clearly accessible and not blocked by bags, bulk waste, or excess debris. Our Can Movers must have a clean and direct path to move the cans to the curb and back without obstruction. If overflowing trash or barriers make it unsafe or impractical to retrieve or return the cans, service may be skipped for that visit. No credits or refunds will be issued in these cases. For large volume disposal, please contact Cheetah Can to request a one-time waste removal, which will be billed separately.

 

15. Damage & Liability

Cheetah Can is not responsible for:

• Damaged or stolen trash cans

• Damage to property, vehicles, or structures caused by external factors (weather, vandalism, guests, etc.)

• Garage door issues (if garage access is provided)

By granting us access, you assume responsibility for any risks related to access and waive any claims arising from minor or incidental damages.

Vehicles: Cheetah Can makes every effort to return your trash and recycling cans carefully to the designated curbside pickup area as instructed by the customer. However, we are not responsible for any damage caused to your cans or to vehicles in the event a can is struck, knocked over, or interferes with a vehicle on or near your property. It is the customer's responsibility to ensure that cans are not placed in a location that may interfere with moving vehicles, and that vehicles are parked in a way that does not obstruct service.

 

 

16. Force Majeure

Neither party shall be held liable for any failure or delay in the performance of their obligations under this Agreement if such delay or failure is caused by events beyond their reasonable control. These events may include, but are not limited to, acts of God, natural disasters, pandemics, wars, terrorism, civil unrest, labor strikes, lockouts, power outages, equipment or material shortages, transportation delays, and governmental actions (collectively, "Force Majeure Events").

During a Force Majeure Event, the obligations of the affected party will be suspended to the extent necessary. The affected party must promptly notify the other party of the occurrence of such an event, including its anticipated duration. If the Force Majeure Event lasts longer than 30 days, either party may terminate this Agreement with written notice

 

17. Customer Satisfaction

We want you to be happy! If you're not satisfied with your service, please contact us within 7 days of the incident so we can resolve it.

 

18. Right to Refuse Service

Cheetah Can reserves the right to refuse service to any customer or property for any reason, including safety concerns, non-compliance with terms, or repeated access issues.

 

19. Automatic Renewal and Payment Notifications

Your service will automatically renew at the end of each billing period unless canceled before the renewal date. By enrolling in our recurring service plan, you authorize Cheetah Can to charge your payment method on file at the current applicable rate. Renewal terms will match your original plan unless otherwise updated by you or Cheetah Can.

You may receive a confirmation email when you initially enroll in the service, but Cheetah Can may not provide individual notifications for every recurring charge. It is your responsibility to ensure your payment information and email address are kept current in your account.

If a payment attempt fails, Cheetah Can may retry the charge up to twenty (20) consecutive days. If unsuccessful, we may attempt additional charges over the following two (2) months. Failure to collect payment may result in suspended service until the issue is resolved.

 

20. Updates to Terms

We may update these Terms and Conditions at any time. Continued use of our services after updates constitutes your agreement to the revised terms.

 

 

21. Disputes / Binding Arbitration

Any dispute or claim arising from or relating to this Agreement or your use of Cheetah Can's services shall be subject to binding arbitration, applicable governing laws, and the limitation of liabilities set forth in this Agreement. By using Cheetah Can, you agree to resolve any disputes individually and waive your right to participate in a class action. The arbitration will be conducted by a neutral arbitrator and not by a judge or jury, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

 

22. Electronic Signature

By signing this Agreement electronically, both you and Cheetah Can agree that electronic signatures carry the same legal weight as handwritten signatures. Actions such as clicking “I Agree,” checking a box, or signing via an electronic signature platform all constitute valid forms of acceptance. You agree that no certification authority or third-party verification is necessary to validate the signature, and lack of such will not affect the enforceability of this Agreement.

 

23. Contact Us

Have questions or need support? Reach out to us:

• Email: support@cheetahcan.com

• Website: www.cheetahcan.com/contact

Thank you for choosing Cheetah Can — we hustle so your cans don’t have to!