Privacy Policy

 

1. Introduction

At Cheetah Can, your privacy matters. When you use our services, you trust us with your personal data, and we're committed to protecting that trust. This Privacy Policy explains how we collect, use, and share your information, and your rights regarding that data.

 

2. Scope

This Privacy Policy applies to users of Cheetah Can’s websites, mobile communications (e.g., SMS), and services. These users include:

• Customers: Individuals who request or receive can-moving services (e.g., curbside placement and return of trash/recycling bins).

• Subcontractors (Can Movers): Individuals who perform can-moving services on behalf of Cheetah Can.

• Third-party vendors: Partners providing operational or support services (e.g., can cleaning services, junk removal services).

 

3. Information We Collect

We collect data from:

• You: When you fill out forms, contact us, sign up, or use our service.

• Your usage: Automated data like visit history, device type, and interaction behavior.

• Third parties: Payment processors, analytics providers, and background check services (for subcontractors).

Examples include:

• Name, phone number, email address, home address

• Payment information (processed securely via Stripe or equivalent)

• Location and service history (for both customers and subcontractors)

• SMS and email interaction data (opt-in/out records, timestamps)

 

4. How We Use Your Information

We use your information to:

• Provide and improve services (e.g., can pick-up/drop-off reminders)

• Manage customer accounts and service requests

• Schedule and communicate with subcontractors

• Send important updates and alerts

• Ensure safety, legal compliance, and fraud prevention

• Provide customer support

 

5. SMS Messaging Privacy

By opting into SMS notifications, you agree to receive service alerts, reminders, and updates from Cheetah Can. You may opt out anytime by replying “STOP.” For help, reply “HELP” or contact us directly.

Collected SMS Data Includes:

• Mobile number

• Timestamp of opt-in/opt-out

• Message interaction data (status, delivery, response)

Compliance: Our SMS practices follow the 2024 TCPA and Campaign Registry regulations. Your consent applies only to Cheetah Can — never third parties.

https://www.openphone.com/policies/ORSXPEIZaa

 

6. Data Sharing

We do not sell your personal data. We may share limited data with:

• Subcontractors for service completion

• SMS/email platforms (e.g., OpenPhone, Gmail, Zapier)

• Payment processors (e.g., Stripe)

• Legal authorities when required

• Service providers under confidentiality agreements

 

7. Data Retention

We keep your data only as long as needed:

• Active account data: retained to operate your service

• SMS opt-in/opt-out records: retained for legal compliance

• Subcontractor service photos and location: retained for accountability and support

You may request account deletion at any time. Data may be retained after deletion only for legal, fraud prevention, or operational reasons.

 

8. Cookies and Tracking

We may use cookies or similar technologies for website analytics and service functionality. These tools help improve your experience and track aggregate data (not personally identifiable unless logged in).

Types of cookies we may use include:

• Essential cookies: Necessary for site operation, such as enabling logins or saving form inputs.

• Analytics cookies: Help us understand how visitors interact with our site (e.g., which pages are most visited), allowing us to improve user experience.

• Functional cookies: Store user preferences and settings, such as remembering login sessions or display choices.

• Marketing cookies: May be used if we run ads or partner with social media platforms, to track campaign effectiveness or show targeted ads.

Managing cookies: You can manage or disable cookies through your browser settings. Most browsers allow you to refuse cookies or delete them after visiting a site. Please note that disabling cookies may impact the functionality of certain features on our website.

Third-party cookies: Some cookies may be placed by third-party services we use, such as Google Analytics or social media integrations. These cookies are governed by the privacy policies of those third parties.

By continuing to use our site, you consent to our use of cookies as described above, unless you have disabled them through your browser or device settings.

 

 

9. Your Choices & Rights

You have the right to:

• Access and update your account information

• Request data deletion

• Opt in or out of marketing and SMS messages

• Contact us about any data concern

 

11. Security

We take appropriate measures to protect your information from unauthorized access or disclosure. This includes encryption, access controls, and secure data handling practices.

We also:

• Regularly monitor our systems for vulnerabilities or unauthorized access

• Use SSL/TLS encryption for secure data transmission

• Limit data access to authorized personnel only

• Require strong passwords and two-factor authentication for administrative systems

• Perform regular data backups to prevent loss

• Train staff on secure data handling procedures

• Follow data protection practices that align with the principles outlined in the SOC 2 Trust Services Criteria, including security, availability, and confidentiality

While no method of transmission over the internet or electronic storage is 100% secure, we strive to use industry best practices to protect your data.

 

 

12. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on our website and/or sent via email or SMS.

 

13. Telephone Consumer Protection Act (TCPA) Disclosure

By providing your phone number to Cheetah Can, you expressly consent to receive communications from us and our service providers via SMS text message, phone call, or pre-recorded voice message for purposes related to your service, including reminders, service updates, customer support, and promotional offers. These communications may be sent using an automatic telephone dialing system or other automated technology.

Standard message and data rates may apply. You may opt out of promotional messages at any time by replying “STOP” to any SMS message or contacting us at support@cheetahcan.com. Opting out may limit certain service-related communications.

​

 

14. Children

This Site is intended for use by individuals who are 18 years of age or older and legally capable of entering into binding contracts. Individuals between the ages of 13 and 17 may only access the Site through an account managed by a parent or legal guardian who has provided proper consent. Use of the Site or Cheetah Can services by anyone under the age of 13 is strictly prohibited. We do not knowingly collect personal information from children under 13. Parents and guardians are encouraged to actively monitor their children’s online activity. If we become aware that we have collected personal information from a child under 13, we will promptly delete it. If you believe we might have any information from or about a child under 13, please contact us at support@cheetahcan.com

 

15. Contact Us

For privacy questions or concerns, contact us:

• Email: support@cheetahcan.com

• Phone: 754-400-5106

• Website: www.cheetahcan.com

Mailing Address: 7950 NW 155th St, STE 205, Miami Lakes, FL, 33016